I have been going to Family Medicine Associates of Texas for a while, and I feel as if the reviews on this platform aren't authentic to the experience, so I'll do my best to write a non-biased review of my experience from start to finish. I rode an elevator to the top floor of a large hospital and was immediately greeted with a few friendly faces at the front desk. I remember it was Theresa, Echo and two others who helped me at the front. They were very friendly, if obviously overworked, and they made me feel welcome despite some obvious chaos. They all deserve raises for how efficient they were working, I know I wouldn't be handling it as well as they were. I had a very short wait time despite a crowded lobby. I had set an appointment up before I went and arrived on-time. I was called back to see Skylar Bluebird, who was just wonderful. Very nice, very understanding, and also clearly overworked. She was attentive to my needs, and we chatted about some medical news/prospective care options. I felt like my questions were answered by the time I had to leave, though it felt a little like I was being pushed out the door due to time constraints. Not Skylar's fault, not even her wheelhouse. The people who work here as of right now are all wonderful at their jobs. I had zero complaints about any of the service I received, and zero complaints about the cleanliness of the establishment. I learned quickly that a little kindness goes a long way, and received excellent care and attention for it, even though I could tell I was taking up a little more of their time. I was escorted back to the front desk, checked out quickly, paid my bill, and left. Smooth, no hiccups, but there was a long line of incoming patients at the time I could tell was a stressor to the whole office. This is a direct message to management- I rated my experience 5 stars because the people working here are wonderful. My experience was poisoned, however, by an obvious air of stress and speed that I feel should knock a star or two off, but I didn't want to have that affect my review of the great people I meet during my visits. Hire some more people. It's clear that the problem with this location is that it is too popular- too many people come here, without enough support staff for the doctors, and things fall through the cracks. I will continue coming here as long as I can, but I fear for the future of my care if changes aren't made. I hope the doctors can get some extra help so they can be more attentive to their individual patients. The lines are another problem, which can be alleviated by adding one or two people to that massive desk in front at peak hours. Alternatively, schedule more time for each appointment, 2-5 minutes extra each would make the experience exponentially better for your patients, and I'm sure it would stress your staff out less. Which, again, I loved all of the staff and a single person missing would be obviously detrimental to my experience moving forward. I feel like I'm becoming friends with the people here. It feels genuine, but there's always a constricting time limit to all of my interactions here. To the other people leaving reviews that, to me, seem exceptionally reductive and vindictive- be a better patient, and you'll have a better experience.
More